FAQ

🌼 Frequently Asked Questions

Is everything really handmade?

Yes! Every piece is made by hand in my home studio in Savannah, Georgia. No mass production — just thoughtful design, natural textures, and lots of love in every detail.

When will my order ship?

Orders typically ship within 14 business days unless otherwise noted. Remember everything is carefully crafted by hand. You’ll receive a tracking number as soon as your package is on its way!

Need it faster? Feel free to reach out before placing your order, and I’ll do my best to accommodate.

My tracking says “Delivered,” but I can’t find my package.

Once a package is marked “Delivered” by the carrier, it is considered fulfilled. We are not responsible for lost or stolen packages after delivery.

We recommend:
    •    Double-checking your shipping address
    •    Looking around your porch or building
    •   Asking neighbors or your local post office
    •   Waiting 24-48 hours to see if it shows 

If it’s still missing, email us at shopcuriogarden@gmail.com — we’ll do what we can to help guide next steps.

What if my necklace breaks?

If your jewelry breaks due to a construction issue within 30 days, we’ll happily offer a repair, replacement, or store credit. Just send a photo and your order info to shopcuriogarden@gmail.com. 

Accidental damage or breakage after 30 days may still be repairable — reach out and we’ll do our best to help!

What is your return policy?

We offer store credit only within 7 days of delivery. Items must be unworn and in original condition. 
Please note: Earrings, custom orders, and sale items are final sale.

Do you do private events or trunk shows?

Yes! I love bringing Curio Garden to special gatherings, stores, markets, or in-home events. Email me at shopcuriogarden@gmail.com to chat about availability.

💌 Still have questions?

Reach out anytime at shopcuriogarden@gmail.com or message me on Instagram @curio.garden. I’m a one-woman show and I truly appreciate your support!